If you have received a bank payment notification on the website, it means that the automatic subscription renewal was activated. You confirm the automatic subscription renewal during the first payment for Premium Subscription or Compatibility Report along with Premium Subscription.
How to check your active subscriptions?
On your iPhone:
- Open Settings (your phone's settings, not the settings inside the Nebula application)
- Tap [your name]
- Tap Subscriptions.
On your Android phone or tablet:
- Open the Google Play Store
- Check if you’re signed in to the correct Google Account
- Tap Menu and then Subscriptions.
If you have no active subscriptions on your phone but you have been charged, most likely you have our Web Subscription.
This subscription isn’t visible in your App Store or Google Play subscriptions because you signed up for it on the web.
To manage your Web Subscription please contact our Customer Support (Submit a request) and we will do our best to help you.
If you would like to cancel your subscription, please refer to this article.