To initiate a refund of funds that have been charged through the App Store or Google Play, you should contact support!
App Store: https://support.apple.com/en-us/HT204084
Google Play: https://support.google.com/googleplay/answer/2479637
From our side we can offer an alternative solution to the problem, and compensate the written off funds with credits in our application, with the help of credits you will be able to communicate with our astrologers.
For us to be able to credit your balance, please include the following information in your request:
- A receipt of payment from the App Store or Google Play.
Screenshots with examples of payment receipts from App Store and Google Play:
If you are satisfied with our proposed solution to the problem, please contact our Customer Support (Submit a request) and we will do our best to help you.