If you used the astrologers' service and want to ask for a refund of credits due to a reasonable problem or an issue you encountered - please let us know about it and send to us the information below through the "Submit request" button with all information about your issue, so we can check your order and make sure that your request is resolved as soon as possible:
- description of the problem you encountered in communicating with an astrologer;
- clarification of the reason why you are requesting the refund;
- your name in the app;
- your birth details: date of birth (please, use the format YYYY-MM-DD), place of birth (City, Country), time of birth;
- service and the name of an astrologer that you chose;
- date of your chat/order;
- anything that confirms that you were charged for the service.
Please submit your request to us by performing the following actions, so we’ll be able to check the information about your device:
For iPhone users:
- Open the Nebula app
- Press "More details"
- Press "Setting wheel" (upright corner)
- Press the "Support" button.
Screenshot:
For Android users
- Open the Nebula app
- Press "Setting wheel" (upright corner)
- Press the "Support" button.
Screenshot: